• The Buckingham Repair Café (BRC) is not a business but a service provided by unpaid repair volunteers desirous of assisting others repair faulty items - free of charge.
  • Repair volunteers will undertake a repair in good faith and, whilst having some relevant skills, are not necessarily experts or professionals, and therefore BRC cannot offer any guarantee for repairs carried out with their help.
  • The repairs do not amount to a contract to supply a service and are not being carried out in the course of a business – volunteers are not acting for purposes relating to any trade, business, craft or profession – and users do not qualify as consumers as defined in the Consumer Rights Act.
  • BRC officers and volunteers render their repair services in good faith and make no representation or warranty of any kind as to the quality of the repairs – and shall have no liability whatsoever in respect of any repairs undertaken, including, but not limited to, if items are repaired but fail to work properly.
  • Users agree that except for death or personal injury arising through the negligence of BRC officers and volunteers, they shall not be liable whatsoever for any death, personal injury, loss or damage arising from use of the repair service. 
  • By patronising BRC, it is expressly understood and agreed by users that BRC will not be liable, in law or in equity, to them or any third party, for any direct, indirect or incidental loss or damages of any kind, including but not limited to damages for loss of profit, goodwill, use, data or intangible losses.

The way we work

  • Work carried out in the Repair Café is performed free of charge by the relevant available Repair Volunteer
  • Where possible the Repair Volunteer will assist the Visitor to repair the item themselves
  • We try to repair items for which there is no economically viable repair service. We do not repair items where it would be reasonable to take them to a commercial repairer. And we do not offer a clothing alterations service.
  • Repair Volunteers are entitled to refuse to repair items for any reason
  • Repair Volunteers are not obliged to reassemble appliances that have been disassembled and they then find they cannot be repaired
  • Visitors to the Repair Café are solely responsible for the tidy removal of their broken objects that cannot be repaired
  • Sundry items, such as fuses, glue, tape, etc., are supplied free of charge, paid for by the donations to the Repair Café
  • If an item requires a specific spare part or materials, it is for the visitor to procure and provide those separately. The Repair Volunteer may assist the visitor in identifying the item required and possible sources.
  • To cut down on unnecessary waiting times during busy periods, a maximum of ONE broken item per Visitor will be examined. The Visitor will join the back of the queue for subsequent items for repair 
  • A voluntary donation to towards the running cost of the Repair Café is greatly appreciated.

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